Operational Capability & Corporate Support

The Village Managers are supported by SCV Groups corporate Property, Operations and Financial Teams. These resources enhance the work processes across the communities whilst assisting the Village Managers to achieve optimal occupancy.

These are the basic standards in each of our communities, including -

• Management policies, procedures & systems for all site training, property and residential care services;
• Quality Assurance Programs;
• SCV Audit Program is the evidence of each community’s compliance to statutory and corporate requirements;
• SCV Groups Health & Wellness program is specifically developed for our Independent Living Residents to assist them in ensuring their nutritional needs are met, and help them to reduce the risk of diet-related diseases
• Development and the implementation of compliant Food Safety Programs;
• Comprehensive Human Resources, Risk Management, Advertising & Communications, Property and Finance support

SCV adds value for residents living in our communities with -

• Service that demonstrates choice, flexibility, control and ‘value for money’ to residents;
• Flexible Dining Options are designed to provide a meals solution with service support that is cost effective and meets the needs of residents and their families whilst understanding and supporting their values and beliefs;
• Value add Residential Services; to name a few, Linen & Housekeeping Services, Guest Services, Health & Wellbeing Services;
• A happy, safe and secure environment to live in.